Refund policy
Last updated: 04.09.2026
At Confident.me.uk, we are committed to providing high-quality products and services. Please read this Refund Policy carefully before making a purchase.
No Returns
We do not accept returns of products purchased through our website unless the item arrives damaged, faulty, or incorrect.
For hygiene and safety reasons, fragrance products and other consumable items cannot be returned once they have been opened, used, or unsealed.
Damaged, Faulty or Incorrect Items
If you receive a product that is damaged, faulty, or different from what you ordered, please contact us within 14 days of delivery at:
Email: hello@confident.me.uk
When contacting us, please provide:
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Your order number
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A description of the issue
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Photographs showing any damage or fault where possible
If we confirm that the item is faulty, damaged, or incorrect, we will offer an appropriate remedy, which may include a replacement or refund in line with your statutory rights.
Digital Products and Online Programmes
Where we supply digital content, downloadable materials, online courses, coaching resources, or programme content, purchases are generally non-refundable once access has been provided or the download has started.
By purchasing digital products and requesting immediate access, you acknowledge that you lose your statutory right to cancel once the digital content has begun to be delivered.
Services and Coaching
Where coaching sessions, workshops, consultations, or similar services are booked:
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Refunds are not available once the service has been delivered.
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If you need to cancel a booking, please contact us as soon as possible.
Your Consumer Rights
Nothing in this policy affects your legal rights under UK consumer protection law. You may still be entitled to a remedy if goods are faulty, not as described, or not fit for purpose.
Contact Us
If you have any questions about this Refund Policy, please contact:
Confident.ME
Email: hello@confident.me.uk
Website: www.confident.me.uk